🚚 Shipping and Delivery
Q: How can I track my order?
A: Once your order has shipped, you will receive an email containing your tracking number. You can use this number on our "Track Order" page to view the latest updates. Alternatively, you can log in to your account, go to the "My Orders" section, and click directly on the tracking number to check its status.
Q: How long will it take to receive my order?
A: We process all orders within 3–7 business days. For customers in the United States, shipping typically takes 7–15 business days. You will receive a tracking number via email as soon as your package ships.
Q: Do you offer free shipping?
A: We offer free shipping on all orders over $60! For orders under $60, a small standard shipping fee applies at checkout.
Q: Where can I track my package?
A: You can easily track your order on our "Order Tracking" page using your order number and email address, or by using the tracking number provided in your shipping confirmation email.
👗 Sizing and Fit
Q: How do I choose the right size?
A: Our clothing generally follows standard sizing. We recommend checking the size chart on each product page and comparing it with your bust, waist, and hip measurements. If you are between sizes, choose the larger size for a more comfortable fit.
Q: Are your clothes suitable for different body types?
A: Yes. Our collection includes a variety of silhouettes, from relaxed and flowing fits to more tailored styles. Please check the product description for specific fit details before ordering.
Q: Do the fabrics have any stretch?
A: Stretch levels vary by style and fabric. Items with added elastane generally offer more flexibility, while woven fabrics may have little or no stretch. Fabric details are listed on each product page.
Q: How should I care for my clothes?
A: Always follow the care label attached to the garment. To help maintain the shape and color, we generally recommend washing in cold water on a gentle cycle and air drying whenever possible.
🔄 Returns and Refunds
Q: What is your return policy?
A: We offer a 30-day money-back guarantee. If you are not 100% satisfied with the fit or comfort, you can return the product within 30 days of delivery.
Q: How do I start a return or exchange?
A: Simply contact our customer service team at service@valariejarrell.com with your order number. We will guide you through the process and provide return instructions.
🛡️ Security and Payments
Q: Is it safe to shop on your website?
A: Yes. Our payment system is 100% secure and encrypted. We use industry-standard SSL security protocols to ensure maximum protection for your personal data and payment information.
Q: Which payment methods do you accept?
A: We accept major credit cards (Visa, Mastercard, American Express Discover Diners Club Apple Pay Google Pay PayPal Shop Pay) to offer you greater convenience and buyer protection.